Shipping policy

We want to ensure you receive your orders in a timely and efficient manner. This Shipping and Taxes Policy describes our shipping and delivery process, as well as our tax collection practices.

1.Pre-Sale Policy

Thank you for your interest in our exclusive pre-sale! Please take note of the following terms:

1.1 Shipping Timeline

All pre-sale products will be shipped within 20 days of your purchase. This allows us to ensure that every item meets our highest quality standards before it is sent to you.

1.2 Order Confirmation

Once your order is placed, you will receive a confirmation email. Please check that all details are correct. If you need to make any changes, kindly contact us within 24 hours of purchase.

1.3 Pre-Sale Discount

Pre-sale orders may be eligible for special discounts or offers. These offers are valid only for the pre-sale period and may not apply once the pre-sale ends.

1.4Cancellations and Refunds

As these products are made-to-order during the pre-sale period, cancellations are only accepted within 24 hours of purchase. After this period, cancellations and refunds will not be available.

 

2.Processing Time

Most orders received before 5:00 p.m. Eastern Time, Monday through Friday, are shipped within 5 working days! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.

 

3.Shipping Options and Charges

We offer various shipping options for your convenience, including standard and expedited. Shipping charges will be calculated based on the shipping option selected and the destination address. Shipping charges will be shown on your order form before you submit your order.

 

4.Order Tracking

Once your order has shipped, we will provide you with a tracking number so you can track your package online. You will also receive email updates on the status of your order and estimated delivery date.

 

5.Delivery Issues

If you experience any issues with the delivery of your order, please contact us immediately. We will work with our shipping carrier to resolve any issues and ensure your order is delivered as quickly as possible.

 

6.Shipping Restrictions

We currently do not ship to certain countries or regions. Please check our website for the most up-to-date list of shipping restrictions.

 

7.Title and Risk of Loss

All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

For more information on our shipping policies, including rates, delivery times, and delays, please refer to our Online Customer Service page or hello@qlysian.com

Please note that this sample Shipping and Taxes Policy is for informational purposes only and is not a substitute for legal advice. You should consult with a qualified attorney to ensure your Shipping and Taxes Policy complies with applicable laws and regulations.